FAQ

FAQ

No, with us it is not mandatory to create an account for an order. When you create an account, you can order in the future without entering your details again. No account yet? Click here to create an account now.
The product is always in stock. If a product is not in stock, it will say ''sold out'' or "Pre-order now".
When you have everything in the shopping cart, you can proceed to payment. There you can enter your code. This is then automatically calculated with your purchase.
If you have successfully placed your order, the confirmation email may be on its way. If you have not received an email within 2 hours, please contact Cuori Esca. Click here to contact Cuori Esca directly.
Yes, all our shipments are sent insured.
Yes, you can indicate in your account that it should be sent to an address other than your current home address.
Find your order number in my account, send it to us by email and we will send you a payment link and a return label.
Yes, if you want to exchange or return a product, the shipping costs are for yourself.
If you place an order above €75, you don't have to pay shipping costs. (The Netherlands only) If you have an order under €75, We will charge €6,75 (The Netherlands), €13,00 (Belgium, Germany, Austria, Italy and France) and €17,50 (UK) shipping costs.
After we recieved the package, you will receive your purchase amount back from us as you did with us.
You can pay with us with Ideal, PayPal, Creditcard, Apple pay and Klarna afterwards. Once you have selected one of the above payment methods you will be redirected to this payment gateway. When the payment has been made, you will be returned to cuoriesca.com and you will immediately receive an email with the confirmation. If a payment is unsuccessful or canceled, you will see this on your payment screen.